Right of withdrawal for consumers

( A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity)

Cancellation policy 

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party name by you, who is not the carrier, have taken possession of the goods. This applies if you have ordered one or more goods as part of  a uniform order and these are delivered consistently.

In order to exercise your right of withdrawal, you must provide us  (Canutree UG (haftungsbeschränkt), Bessemerstraße 82 / 10. OG Süd, 12103 Berlin, telephone number: +49 30-62933487, e-mail adress: info@canutree.de) with a unique Inform of declaration (e.g. a letter sent by post or email) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also electronically fill in and send the sample withdrawal form or another clear statement on our website (https://wholesale.canutree.de). If you use this option, we will send a confirmation of receipt of such revocation immediately (e.g. by email). 

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have to pay you all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer) back immediately and at least within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14 day period has expired.

We bear the cost of the returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not exist for contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if there seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they have been inseparably mixed with oder goods after delivery;

- for the delivery of sound or video recordings or comouter software in a sealed package if the seal was removed after delivery.

Model withdrawal form 

(If you want to cancel the contract, please fill out this form and send it back.)

- To Canutree UG (haftungsbeschränkt), Bessemerstraße 82 / 10. OG Süd, 12103 Berlin, e-mail adress: info@canutree.de :

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

- Ordered at (*)/ Received at (*)

- Name of the consumer/s
- Adress of the consumer/s
- signature/s of the consumer/s (only for notification on paper)

- Date
(*) Delete where inapplicable